If CAPTCHA is enabled for your portal and you click the Forgot Username? link on your login page, the Forgot Username pop-up appears with the CAPTCHA functionality. If both the User ID field and the CAPTCHA field are entered properly, a confirmation message is displayed. If either the User ID or CAPTCHA words are not valid, one or more error messages are displayed. You must also enter in the CAPTCHA field the two words that appear above the field. In order to retrieve a password for the corresponding User ID, the you must enter a valid User ID. If CAPTCHA is enabled for your portal and you click the Forgot Password? link on your login page, the Forgot Password page appears with the CAPTCHA functionality. The availability of this functionality is controlled by a security setting which can be managed in the Security Health Check tool. When CAPTCHA is enabled, you must complete the CAPTCHA field when completing the self-registration page or when retrieving a forgotten username or password. To prevent a program or user from identifying valid email addresses, CAPTCHA is available.
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